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Shipping Policy


Due to the high volume of orders, once orders are placed they cannot be changed or cancelled.

Processing time: Orders are processed in 5-7 business days.
Shipping time: All orders are shipped with USPS.  
USPS First Class Mail: 2-5 business days*
USPS Priority Mail: 1-3 business days*

**NOTE : These are only estimates. We are not responsible for any shipping delays. Please keep in mind, USPS is experiencing many delays due to COVID.

True's Lingerie is not responsible for any lost packages that are marked as "delivered". Once the item has been shipped, it is out of our control. For any lost packages, please file a claim with USPS directly.

True's Lingerie is not responsible for any custom fees for out of country orders.

There is a $5 re-shipment fee for any packages sent back to us because of an insufficient address.